Description : Facility Manager. Company : مجموعة طلعت مصطفى. Location : New Cairo

Responsibilities:

Oversee the day-to-day operations of properties, including all phases of maintenance of the common areas, buildings, and grounds.
Directly supervise outside contractors to ensure properties are properly maintained in accordance with company standards and maintenance agreements.
Resolve issues with in-house and outside contractors, establishing priorities to meet maintenance, housekeeping, landscape, and customer service needs.
Schedule and supervise all maintenance, landscape, housekeeping, and security plans, and assist with inspections of all areas.
Coordinate with other related departments to maintain a smooth workflow and ensure compliance with health and safety legislation. Provide advice on recommendations.
Collaborate with the Head of the district to develop and adopt processes and policies for emergency awareness.
Manage and prioritize tasks recorded in the call center, conduct analysis to identify areas of success, and take appropriate actions.
Respond to complaints and issues from city residents, acting as the owner representative and liaising with the corporate office to resolve related issues.
Identify and implement cost-saving measures where appropriate and manage the budget.
Act as the main point of contact for internal and external customers seeking support and information regarding the facilities in the city.
Respond to and resolve difficult and sensitive inquiries and complaints from residents.

Qualifications:

BA in Business Administration or any related field
5+ years of experience working with real-estate developers or consultancy companies
Proven experience in property management or a related field (Residential, Commercial, or Hotels)
Strong knowledge of maintenance, housekeeping, and security practices with in-house teams and service providers.
Ability to prioritize tasks and manage multiple projects simultaneously
Strong problem-solving and decision-making abilities
Effective communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Ability to work comfortably in a fast-paced environment